Free Download Customer Service Delivery Research and Best Practices
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Book Details :
Published on: 2005-12-30
Released on:
Original language: English
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service. Best Practices for Improving First-Contact Resolution in ... Best Practices for Improving First-Contact Resolution in the Contact Center Introduction ITIL Service Operation: Best Practices & Processes - BMC ITIL service operation book processes & best practices clearly explained for beginners to experts. Learn the basics and get a better understanding of ITIL. Best Practices for Web Self-Service User Interfaces Best Practices for Web Self-Service User Interfaces 1 Introduction This white paper presents a series of customer-centric recommendations to help you deliver a Customer Segmentation: A Guide OpenView Labs Best practices for managing a research team. Ensure proper and consistent documentation of the input and output specifications for each research task. Service Quality Delivery and Its Impact on Customer ... International Journal of Innovation Management and Technology Vol. 1 No. 4 October 2010 ISSN: 2010-0248 398 AbstractIn any businessto-customer (B2C) type of 100 Customer Service Statistics InsightSquared An impressive amount of research has been conducted on customer service trends but it can take a while to scan through white papers and infographics to find the ... Best And Worst Customer Service In America - Forbes Follow Next Avenue on Twitter; Follow Next Avenue on Facebook; Follow Next Avenue on LinkedIn; Follow Next Avenue on Google+; Next Avenues RSS Feed BEST PRACTICES: CUSTOMER RELATIONSHIP MANAGEMENT No one company has written the book on CRM. And rightly so says this author whose examination of how companies practice this much-talked about discipline led him to ... 5 Best Practices for Customer Service Today Want to do customer service the right way? Experts share their best advice for making today's customers happy. Executive Overview of ITIL Best Practices for Service Desk ... Created Date: 4/15/2008 8:22:54 AM
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